In the unlikely event that an accident occurs, please take the following four measures immediately on the spot. It includes important procedures for applying insurance and compensation, so please be sure to complete all four steps. (1) Relief of injured persons (2) Report and report to the police (an accident certificate will be required at a later date) (3) Contact the insurance company designated by our company (4) Contact the rental car departure store In the case of an accident involving people or property, be sure to confirm the name, phone number, and address of the other party to ensure smooth communication later.

Regardless of the size of the scratch or whether there is someone else involved, Choinori Rent a Car treats it as an ``accident''. Please be sure to follow the prescribed procedures for any problems, no matter how small, even if you are unsure. If the necessary procedures are not taken, insurance/compensation cannot be applied and the customer will be responsible for the entire cost.

The amount of compensation varies depending on the compensation plan. Please also check the Compensation/Insurance page for information on compensation for business closure.

Please contact the store where you wish to return the product as soon as possible. Regarding lost items, we will make every effort to locate the lost item from the time it is delivered, but we will not be held responsible for compensation for lost items or damages based on our rental terms and conditions.